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Creating an online training solution for safeguarding training

A Virtual College Safeguarding case study

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The Background

Mary Anne Round

“Reaching everyone who needed training in such a large county was proving difficult“

Mary Ann Round, Training & Development Officer

Lincolnshire Safeguarding Children Board (LSCB) is one of our founder members joining in 2007. Their workforce is spread across the second largest county in England and they were struggling to provide training to everyone that needed it. They decided that implementing e-learning rather than using face to face methods to train their staff could reduce costs but still deliver high quality training.

The Solution

Lincolnshire SCB was impressed with the Safeguarding Children e-Academy’s expertise in providing specialist Safeguarding training, as they had already helped Bradford SCB move to a blended approach to training. They recognised that not only did the mix of services and products we offered meet their requirements, our unique method of collaborative development and member consultation meant they would be able to shape the future growth of the e-Academy in a way which would ensure it would meet any future needs and requirements. After joining, Lincolnshire worked closely with us to create a plan to embed e-learning and the Enable LMS at the heart of their training strategy and e-learning was eventually made mandatory across the board at level 1 helping them to reach all workers very quickly.

The Challenge

Lincolnshire was introducing an early intervention strategy that relied on their children’s workforce understanding that safeguarding children is everyone’s responsibility. This meant ensuring that people who hadn’t previously been considered a priority for child protection training were included. Their current methods of face to face training would have been far too slow to implement widely and would have been financially prohibitive. This was partly due to the sheer numbers of people and geographical spread of their workforce over such a large county. They began to investigate e-learning as a possible solution to this problem. They began investigating e-learning training providers, in an attempt to find one that would meet the following requirement: • The e-learning training should capture the hearts and mind of the solitary learner whilst remaining sensitive to the emotionally sensitive nature of the content • Should integrate with current face to face training to allow for blended approaches. • Should be scalable and be accessible to multi agency settings including the wider community and PVI settings • Content should be continually updated in accordance with changes in legislative and practice guidance • Any associated Learning Management System (LMS) should support a variety of reports and supporting functionality to provide valuable management information in a small number of clicks • The LMS should support delivery of policies and procedures, assessments, certificate printing, course completion reminders and reflective practice. • Any associated systems must be easy to use and not add complicated administration. They also wanted to be able to measure the impact in the months following the training instead of just directly after it, as this is the time when new learning should begin to show in service delivery or behavioural change

The Results

To date Lincolnshire have trained over 25,000 members of their workforce across 19 different e-learning courses. The blended approach that the Safeguarding Children e-Academy helped to implement meant expensive in-house courses could be reduced to two day sessions without compromising quality. Also, the LMS was loaded with policies and procedures and reflective exercises to make the training experience holistic, setting relevant and complete. These innovative uses of e-learning and the LMS have enabled the board to reduce costs and still deliver the high quality of training that service users had come to expect. To date Lincolnshire SCB has trained over 25,000 members of their workforce across 19 different e-learning courses which is an average of 87 learners a week. They have also collaborated with us in the development of 11 of these courses and were the driving force behind the development of our Section 11 Audit Toolkit. Overall, we have received some very positive feedback from Lincolnshire Safeguarding Children Board with 99% of learners being either satisfied or very satisfied with the e-learning they completed, and 98% saying that they would recommend the course they completed to other people.

The Features

  • Blended Learning
  • Certificate Printing
  • E-Learning Courses
  • Reporting
  • Tracking of Learner Progress

What's Next?

Lincolnshire SCB is still a member of the Safeguarding Children e-Academy five years on and they plan to extend e-learning to the induction process for all new staff. Training will be accessed prior to a new employee’s start date, which will radically shorten their induction phase. Also, we are currently collaborating with LSCB in the development of two new courses.

This is a bitesized case study you can get the full version by clicking download

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