"E-learning was a totally new experience to me and to be honest I was a bit apprehensive as I do not see myself as very computer literate. However I found the course was very easy to follow and the format made learning a pleasure. It was great to be able to fit the course around my diary and I would recommend it to anyone."

"Andrea Embleton our 100,000th learner from Northumberland Tyne and Wear Health Trust"

"The online course has been hugely successful and in just 18 months we have trained over 2000 people which is far more than we could have reached with face-to-face training."

"Claire Seymour - Training Co-ordinator, South Tees Local Safeguarding Children Board"

"I am delighted with the Basic Awareness of Child Abuse and Refresher training material we now have access to through the Safeguarding Children e-Academy."

"Dave Herring - Head of East Riding Safeguarding Children Board"

"The online courses have released our specialist trainers so they can concentrate on front line professionals."

"Pauline Beall Business Manager, Stockton-on-Tees LSCB"

"To date we have trained over 2000 people, a feat that would have taken 4 years if we had relied on using previous method of face-to-face."

"Paul Hill - Manager of Bradford Safeguarding Children Board"

"We trained 11,000 staff last year for less than £1 each!"

"Robin Harper-Coulson, Children's Workforce Development Co-ordinater"

Safeguarding Children e-Academy Service Level

Submitted by abby on 13 September, 2010 - 15:03.

Safeguarding Children e-Academy - Service Level

Servicing over 200,000 registered users For the delivery of online learning via E>nable, the Virtual College's Learning Management System (LMS)

What you can expect from us:

  • A dedicated learner support team, based at our offices in Ilkley, West Yorkshire, who can provide help and information on all Virtual College products.
  • Telephone, email and system support available between 8.30 am and 5.30 pm Monday to Friday. Email response within two hours of receipt or next working day if received outside working hours.
  • Technical updates to the System will be undertaken outside the normal working hours of 9am - 5pm to minimise any impact on learners. Two days notice will be given of any down-time to the System due to these technical updates. Notices will be posted on the login page of the Learning Management System.
  • Virtual College e-learning products and services that comply with best practice in industry standards. Our Quality System ensures that all feedback is reviewed monthly and, where appropriate, responded to within two weeks.
  • We take Data Protection very seriously and keep all data secure in line with the Data Protection Act 1998. Registration number: Z7723545
Virtual College reserve the right to amend this service level from time to time. Our latest version will be posted on Virtual College websites. Learners will be allocated a short evaluation on completion of their learning and it is this feedback that helps drive our continuous improvement process.

Safeguarding Children e-Academy

A division of Virtual College

Marsel House, Stephensons Way, Ilkley, LS29 8DD

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